Customer Service

A couple of weeks ago, we decided to upgrade our AT&T DSL service, to the fastest package. A seemingly simple request, that consequently led to 22 phone calls, 8.5 hours on the phone with "customer service", a day missed of work, and about 13 days of waiting for service!

It all started with a very short phone call to a sales rep named Monique. She was seemingly helpful and set me up with the fastest DSL plan that AT&T had available. I was supposed to notice the new speeds in two days......